Support

Empirisoft Support

Looking for the previous website, or the old support forums? Both are still here — and that’s probably where you want to start.

Start here

Previous site & forums

If you used Empirisoft before 2027, this is almost certainly what you’re looking for.

2027 editions

User guides

The quickest way to an answer for MediaLab and DirectRT 2027 is the manual.

Orders & licensing

Ordering and licensing questions:

service@empirisoft.com

Technical support

For MediaLab and DirectRT 2027, email us and we’ll help you directly:

service@empirisoft.com

By mail

Empirisoft Corporation
47 Lakeview Avenue West
Cortlandt Manor, NY 10567

Prefer to talk it through? Email us and we’ll set up a call.

Old downloads

Archived MediaLab and DirectRT installers, 2000–2020:

empirisoft.com/downloads-legacy.html

Retired websites

Earlier versions of this site, kept online as archives:

legacy.empirisoft.com (2005–2026)

old.empirisoft.com (1997–2004)

Cyberball

Oops — we no longer host Cyberball! Please visit cyberball.osu.edu, or contact Andy Hales at the University of Mississippi (Ole Miss):

empirisoft.com/cyberball.html

ahales@olemiss.edu

About

Built by researchers, since 1997

Empirisoft’s software began in a research lab at Ohio State University in 1997, and has been used by university labs around the world ever since — from single-investigator studies to campus-wide deployments. Today we’re based in Cortlandt Manor, New York, just north of the city.

Purchase inquiries go to our ever-friendly team. For 2027 technical questions, a quick email gets you a fast, personal answer. Older-version questions are often already answered in the support archive.

Read our story See pricing
New York — just south of Empirisoft's home in the Hudson Valley