When it gets to where the video is supposed to be, the screen flashes and then goes to the light blue screen. I just upgraded my realPlayer to SP, and now I get sound but no picture. I am not using any special parameters, and the video is in a que item that is then read into an exp item. But I have the same problem for both the exp and the que files. I also noticed that the version I am running is 2006, but the video still doesn't play when I try it a second time. The first time I tried to open the RealPlayer program, it told me that I wasn't connected to the internet (even though I was) so I couldn't complete the registration. Might this be causing a problem?