Different errors across different computers (case 17877)

[jason_reed]

The attached .csv input file was missing information in the bgr and wgr cells in the row 19. I filled it in in the attached file. Try running it on your computer and let me know if it works.

[erinvogel12]

The attached .csv input file was missing information in the bgr and wgr cells in the row 19. I filled it in in the attached file. Try running it on your computer and let me know if it works.

Thanks for getting back to me so quickly! I tried the new file on 3 different computers in my lab, and I'm just getting a black screen after I enter an ID number. I'm not seeing an error message anymore, but nothing will display.

[jason_reed]

Are you still getting the blank screens if you run one or two of the files in the Samples folder that came with the DirectRT program folder on your computer's hard drive?

[erinvogel12]

Are you still getting the blank screens if you run one or two of the files in the Samples folder that came with the DirectRT program folder on your computer's hard drive?

Sorry, I forgot to update this thread! I don't remember what the problem ended up being, but it was resolved and I ran the study successfully. Thanks for all of your help!

[jason_reed]

You're welcome. Thank you for updating us on the status of this case.

Please let us know if there is anything else we can do for you.