Empirisoft Support

    Welcome to Empirisoft Support
Results 1 to 3 of 3

Thread: Move Licenses Between Computers

  1. #1
    Join Date
    Nov 2005

    Move Licenses Between Computers

    [edited from support email]

    We've just purchased new computers for our lab. How do we transfer our existing MediaLab and DirectRT licenses to the new machines? Do we need to purchase new licenses?

  2. #2
    Join Date
    Nov 2005
    Moving licenses between computers is never a problem, and there's no charge if you stay in the same version (v2004, v2006, etc) you originally purchased.

    Just uninstall the software from the original computer, then using the new machine, visit the download section of our website and grab what you need. If you haven't purchased a license for our current version (at the time of this writing, v2008), you can find older copies at at www.empirisoft.com/download_old.aspx.

    After you finish the installation process, you'll need to send us an activation code which appears on your computer screen.

    These codes are generally to sent to the sales department, whose email address is sales AT empirisoft.com.

    Unfortunately, license codes are unique to each machine, so you can't just re-use the ones you have presently.

    That's it!

    Let us know if you get stuck.

    Oh - and if you can tell us who originally purchased the software you're moving when you write back, that will help us keep our license database neat and tidy.
    Last edited by JEC; 04-05-2011 at 02:36 PM.

  3. #3

    moving program to other computers


    I have both DirectRT and MediaLab on 3 computers in my Lab, and need to transfer the programs to two new computers. However, I do not know which computer the programs where originally downloaded on...does that matter? I read the other post about how to transfer the programs by uninstalling then getting new codes, ect., just wanted to make sure that wouldn't be a problem.

    Thank you,

Similar Threads

  1. Make participant move slider before pressing "continue"
    By JBeaudry in forum MediaLab Older Versions: How Do I...
    Replies: 6
    Last Post: 10-06-2010, 05:07 PM
  2. Moving Licenses between computers
    By JEC in forum MediaLab Older Versions: Troubleshooting
    Replies: 1
    Last Post: 10-06-2006, 03:47 PM
  3. Can you move the password box?
    By jarvis24 in forum MediaLab Older Versions: How Do I...
    Replies: 1
    Last Post: 05-30-2006, 06:52 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts