custom and html files' problem (case 16275)

[jason_reed]

Please try running your files using MediaLab 2014.1.108 and see if you experience the same errors. You can download a copy here: http://www.empirisoft.com/Download.aspx?index=4. You can ask for a free 21-day trial when you send the 14-character license to service@empirisoft.com.

[mayday]

As the medialab is owned by the lab i can't install any other version as i liked so i had to stick to this version of medialab. I had ensured that the debugging mode for internet explorer is turned off as suggested in previous thread but the script error still occurs. Any other way out?

Thanks very much for helping out.

[jason_reed]

It may be due to MediaLab trying to use an earlier version of Internet Explorer than the one that you have currently installed. There may be something else to see if it resolves the issue, but I need to know a few things:


1) What Windows operating system do you have and is it the 32-bit or 64-bit version? You can find out the second piece of information if you click on the Start button, highlight Computer and right-click and then select Properties in the box that shows up.


2) What version of Internet Explorer is installed on your computer?


3) What is the full version number (i.e. ver.20xx.x.xxx) of your copy of MediaLab? You can find this by opening MediaLab and selecting Help>About MediaLab.

[mayday]

Hi Jason

1) It is window XP and it's running on 32bit.

2) IE 8 is installed.

3) 2008.1.20

Thanks.

[jason_reed]

Please try downloading and installing the latest version of MediaLab 2008.1.33. You can find the link to download it here: http://www.empirisoft.com/download_old.aspx. Before installing, please make sure to save any .que or .exp files used by any experiment in an external location. Try it and let me know if you experience the same errors.