Sounds like the scan may have moved, quarantined, or simply played around with the file structure. I would suggest going to the add/remove programs icon in the Windows Control Panel and seeing if you have a repair option for MediaLab. If not, or if that doesn't work, try reinstalling. The old versions such as v2004 are still available (for free) to all licensed users of v2004 or later. See www.empirisoft.com/download_old.aspx. If, after all this, you need new codes, just let sales@emp..com know and we'll get you replacement codes, no problem (and no charge of course).