No joystick responding for online-rating item type on MediaLab (case 22325)

[jason_reed]

Arik,

Please send me a copy of your computer's dxdiag report. This is straightforward to make. Click on the Start button, type dxidag into the Search box, run the dxdiag.exe application, and save a copy of the dxdiag.txt report to send to me. You can either upload it here or send it to support@empirisoft.com (please reference case 22325)

[arikyork]

Arik,

Please send me a copy of your computer's dxdiag report. This is straightforward to make. Click on the Start button, type dxidag into the Search box, run the dxdiag.exe application, and save a copy of the dxdiag.txt report to send to me. You can either upload it here or send it to support@empirisoft.com (please reference case 22325)

Hello Jason,

I've attached the dxdiag.txt file. Hopefully this can clarify what's going on.

DxDiag.txt

thanks,

Arik.

[jason_reed]

Arik,

Sorry for the delay in responding, but I wanted to see if you were still having problems with using a joystick peripheral with MediaLab.

Have you tried making sure the joystick is plugged in before opening MediaLab to run your files?

Please also tell me the full version number (i.e., 20xx.x.xxx) of your copy of MediaLab. You can find it by opening MediaLab and selecting Help>About MediaLab from the main menu bar.

Finally, please either upload a copy of your MediaLab .que file that uses the joystick here or send it to me at support@empirisoft.com (please reference case 22325)

[arikyork]

Hello Jason,

No worries. The problems with the joystick still persist. The version I'm using is v2014.1.125. For privacy reasons, I would prefer to send the .que files to support email if that's okay. I'll do that shortly.

thanks,
Arik

Arik,

Sorry for the delay in responding, but I wanted to see if you were still having problems with using a joystick peripheral with MediaLab.

Have you tried making sure the joystick is plugged in before opening MediaLab to run your files?

Please also tell me the full version number (i.e., 20xx.x.xxx) of your copy of MediaLab. You can find it by opening MediaLab and selecting Help>About MediaLab from the main menu bar.

Finally, please either upload a copy of your MediaLab .que file that uses the joystick here or send it to me at support@empirisoft.com (please reference case 22325)

[arikyork]

If anyone is interested in using a joystick for the online rating scale and Medialab does not detect the joystick, I managed to get it to work using joystick software that emulates a mouse/keyboard. Specifically, I used Joytokey. It served the same function for me. I thought I would just throw it up here if anyone runs into the issue.

[jason_reed]

Thanks for the tip!