[edited from support email]

When I try to open a questionnaire file, it shows up as empty. The lines of the questions have no info in them whatsoever. This is very odd as the file has not been touched since it's been run, and it says its 62kb (for example) in size. So - there should be something in there, but it is showing nothing.

I'm not sure which version I am working with and whether this is part of the problem. The version says 2004.1.12 but also says "2006" on the left side of the logo. I don't know if they automatically updated us here or not, though I know they did buy the 2006 license.