Thanks for your last comment.
You recommended to re-install the USB interface drivers. However, I do not know how to do this on a Mac. I never intentionally installed any driver for using the DirectIN Responseboxes (?).
However, I can provide some further information that might help in isolating the problem:
- The DirectIN Responseboxes do not work reliably under Mac OS 10.4 either (the same problems appear as with 10.5 and Snow Leopard).
- The boxes are not detected on a PC under Windows 2000.
- Occasionally, the boxes are not detected on a PC under Windows XP. In this case, a diaolgue box appears telling you that the device is unknown to the system. However, the automatic search for a driver regularly fails.
- We also have some old Empirisoft responseboxes. They appear in the System Profiler on a Mac as "Empirisoft BB-10". We never had the described problems with these old boxes!? Plug and play always works. (Unfortunately, the life cycle of these boxes does not seem to be long: several of them have broken down - suddenly. Therefore, we are really in need of the new boxes.)
I assume that the two types of devices (DirectIN Responseboxes vs. Empirisoft BB-10) contain different microchips? Does this information help in constraining troubleshooting?