Loss of images (case 23907)

[Wallaces]

Also, version of Direct RT is from 2012 and the computer is from 2010. Do you think it is because of the age of the computer for any reason? I have run Direct RT on this computer before without this problem.

[jason_reed]

The age of the computer shouldn't matter. DirectRT 2012 should work if the computer is running a full version of Windows 7 or later.

[Wallaces]

The age of the computer shouldn't matter. DirectRT 2012 should work if the computer is running a full version of Windows 7 or later.

Any other suggestions for what to check? My computer does run Windows 7. Everything looks right and it still isn't running as intended.

[Wallaces]

Any other suggestions for what to check? My computer does run Windows 7. Everything looks right and it still isn't running as intended.

Sorry for the multiple messages - I did a little more looking at it tonight and it appears that some of my images are 24 bit, but those images are still showing up and this is the size I have always used. Would this just newly become a problem? I tried adjusting the size just in case and it didn't fix the problem.

Attached is a similar file that does work as intended. Can you see something that would be causes the lower 2 pictures to not appear each time? experimental task 1000ms.csv

[jason_reed]

Can you send me a copy of all the materials that I would need to run this on my copy of DirectRT? I'd like to see if I can recreate the error.

You can send it to me directly at support@empirisoft.com. Please reference case 23907.