Please tell me the full version number (i.e., 20xx.x.xxx) of your copy of MediaLab. You can find it by opening MediaLab and selecting Help>About MediaLab from the main menu bar.

Please also send me a copy of the MediaLab .que or .exp file and other files needed to run it in MediaLab that is causing this error message to appear. You can either upload it here or send it to me directly at support@empirisoft.com (please reference case 23223).

Please also send me a copy of your computer's dxdiag report. This is straightforward to make. Click on the Start button, type dxidag into the Search box, run the dxdiag.exe application, and save a copy of the dxdiag.txt report to send to me.