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Thread: Is MediaLab supported in windows 8.1? (case 20094)

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  1. #1
    Join Date
    Jun 2015
    Posts
    15
    I just tried those files and had same results. Could not get to the point where I can see the instructions

  2. #2
    Join Date
    Jun 2015
    Posts
    15
    I decided to roam around a bit and noticed one more thing. When you go to Help > About MediaLab, you get the error

    Run-time error '339'
    Component 'wmp.dll' or one of its dependencies not correctly registered: a file is missing or invalid

    I think this is due to the absence of Windows Media Player for Windows 8.1 x64. Could this be also causing the above problem? i.e does MediaLab crashes if WMP is absent?

  3. #3
    Join Date
    Feb 2013
    Posts
    1,093
    Go ahead and install Windows Media Player and let us know what happens with MediaLab.
    Jason Reed
    Empirisoft Software Support Specialist

  4. #4
    Join Date
    Jun 2015
    Posts
    15
    Indeed installing the media pack solved the problem.

    http://www.microsoft.com/en-us/downl....aspx?id=40744

    At least I was now able to run the simple instructions experiment you sent. Will test now with a real complex experiment but I think it should be fine.

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