Is MediaLab supported in windows 8.1? (case 20094)

[ctata]

- Yes the screenshot you see is when I try to run the files attached in the first post. I also tried sample1.exp from Medialab samples and had same results.
- Medialab is installed locally and there have been no hardware/software changes since media lab was installed. Actually this started happening immediately I input the trial code.
- Below are screen shots when running sample 1, for you to understand at what stage this happens.

Launch Media Lab

shot1.jpg

Select experiment
shot2.jpg
shot3.jpg
shot4.jpg

After clicking OK above then you get this screen

shot5.jpg

[jason_reed]

Maybe trying reinstalling MediaLab and see if that resolves the issue.

[ctata]

I re-installed medialab and this didn't help. The same thing happens.
I also installed a new copy of medialab on another PC with windows 8.1, MS Office 2010 and same thing happens.
Has the MediaLab team successfully ran the software on this operating system?
It works for Windows 7. It is also unfortunate that MediaLab doesn't log crash reports. It could as well be a hardware specific problem but one can never know.

[ctata]

It might also interest you to know that the data files are created before this crash happens

[jason_reed]

In looking at the screen shots from a previous post, I noticed the DEU in the lower right corner as well as the 24-hour time and the dd:mm:yy date. Are you using an English based version of Windows 8.1 or one based in a different language like German?

[ctata]

my operating system is in German

[jason_reed]

I'm checking with one of our programmers if the German version of Windows 8.1 could be related to your problems.

In the meantime, would you please send me copies of your MediaLab .que and .exp files? You can either upload them here or send them to me at support@empirisoft.com