Is MediaLab supported in windows 8.1? (case 20094)

[ctata]

Yes Medialab.exe is able to launch just fine. I was able to create ,que and .exp files but when I try to run any .exp or .que files (including the samples that come with medialab) then it crashes.

[jason_reed]

Just so I'm clear, you saw the screenshot attached to your first post about this error when you tried to run the .exp and .que file you also attached to the first post?

Is the MediaLab program folder itself installed on the hard drive of the computer or on a networked drive? MediaLab generally works when it is installed directly onto the hard drive of the computer.

Have there been any major changes in the software and/or hardware on this computer before this error occurred?

Are there any message boxes or warnings that pop up when you get this malfunction?

[ctata]

- Yes the screenshot you see is when I try to run the files attached in the first post. I also tried sample1.exp from Medialab samples and had same results.
- Medialab is installed locally and there have been no hardware/software changes since media lab was installed. Actually this started happening immediately I input the trial code.
- Below are screen shots when running sample 1, for you to understand at what stage this happens.

Launch Media Lab

shot1.jpg

Select experiment
shot2.jpg
shot3.jpg
shot4.jpg

After clicking OK above then you get this screen

shot5.jpg

[jason_reed]

Maybe trying reinstalling MediaLab and see if that resolves the issue.

[ctata]

I re-installed medialab and this didn't help. The same thing happens.
I also installed a new copy of medialab on another PC with windows 8.1, MS Office 2010 and same thing happens.
Has the MediaLab team successfully ran the software on this operating system?
It works for Windows 7. It is also unfortunate that MediaLab doesn't log crash reports. It could as well be a hardware specific problem but one can never know.

[ctata]

It might also interest you to know that the data files are created before this crash happens

[jason_reed]

In looking at the screen shots from a previous post, I noticed the DEU in the lower right corner as well as the 24-hour time and the dd:mm:yy date. Are you using an English based version of Windows 8.1 or one based in a different language like German?