soohyun1110,

I shared your problem with a programmer and we would like to make sure that we have as much detail as possible about what is going on with your use of MediaLab.

What kind of errors happen when you try to open MediaLab and run a .que file? For example, does the program freeze, does the program crash, does a particular error message show up, etc.?

What kind of errors happen when you try to open a .que file in Experiment Editor? Can you open the Experiment Editor but not open an existing .que file? Can you double-click the existing .que file but it does not open in Experiment Editor? Can you open Experiment Editor and create a new .que file that you can also save?

Are there any error symptoms or messages that are the same for both of these tasks? Or are there error messages that are different that show up for only one of these tasks? Please do your best to give us all of the text that shows up and tell us what caused the error message to show up.

These details are important so that we can try to figure out exactly what is going on here.

Best,

Jason