Empirisoft Support

    Welcome to Empirisoft Support
Results 1 to 2 of 2

Thread: file fail to work after making changes (case 17288)

  1. #1
    Join Date
    Sep 2014
    Posts
    2

    file fail to work after making changes (case 17288)

    Hi,

    My files were working fine when I first created them in direct RT, but after I download it again from my online dropbox and made some changes, it stopped running and showed an error message of "Row 2 has a missing value for one of its TIME columns". My role 2 is the instruction page that ends before the second TIME column and it was never a problem before. My friend said my file works on a different computer. Can you tell me how to fix this problem? Thanks!
    Last edited by jason_reed; 11-24-2014 at 02:02 PM.

  2. #2
    Join Date
    Feb 2013
    Posts
    1,093
    Hi cozyrosy!

    One of the first things I would try is making sure that DirectRT-associated files (i.e., your .csv input file, the Stim folder, the Styles.drt file) are all located on the same computer with DirectRT. When I saw you mentioned Dropbox, I thought of some previous cases where DirectRT errors were related to some files located on a service like Dropbox that resolved when the files were all moved to the actual computer.

    Also, I would be happy to take a look at your files if you sent me copies; you could either upload them here or send them to me directly at support@empirisoft.com; if you send them to the email, please refer to case 17288 in the message. Please make sure to send me everything that I would need to run this on my own copy of DirectRT.
    Jason Reed
    Empirisoft Software Support Specialist

Similar Threads

  1. Newbie fail - can't get image format input file to run (case 15301)
    By wfhumphrey in forum DirectRT v2018: Troubleshooting
    Replies: 5
    Last Post: 07-18-2014, 03:18 PM
  2. Fail to send a TTL signal due to port number
    By baruche in forum Hardware: Troubleshooting
    Replies: 9
    Last Post: 02-25-2014, 05:14 PM
  3. how to get responses.xls file to work (case 1130)
    By jd62 in forum MediaLab v2018: Troubleshooting
    Replies: 1
    Last Post: 02-05-2013, 03:18 PM
  4. Having trouble with making complicated skip work
    By dual protection in forum MediaLab Older Versions: Troubleshooting
    Replies: 3
    Last Post: 03-16-2012, 03:06 PM
  5. making the cursor disappear
    By AsaelAriel in forum DirectRT Older Versions: General Questions
    Replies: 1
    Last Post: 02-19-2010, 04:24 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •