cannot open a file at one computer wich i can open on another computer (case 17212)

[Hiwi]

Hello,
i cannot open files at one computer wich i can open on another computer. Both using the same version 2014.1.104 and windows 7. He says no error message, just frezzes. I allready tried to reinstall. Can someone help me with this problem?

Thank you
Timo

[jason_reed]

Timo,

Can you open the files in the Samples folder that came with DirectRT on the computer giving you problems? The samples folder is most likely located on your computer at C:\DirectRT.

[Hiwi]

Yes, i can open the samples. They work.

[Hiwi]

i just found out, that the computer where the files work, is using windows 8. The other computer is using windows 7.

[Hiwi]

the file was originally made in canada on windows 7. The file worked there on many computers, but here in germany it doesnt work on several computers in our department. Only on one with windows 8.1. The computers where it does not work are quite new, not yet used the program directRT.

[jason_reed]

Timo,

The issue may be due to the file being created on an English version of Windows but you using a German version of Windows; DirectRT 2014.1.104 should work equally well with Windows 7 and Windows 8, so I don't think that is the problem.

Click on the Start button and select Control Panel > Region and Language. Then check to see if your computers-both the ones that run the DirectRT file and those that don't-are set to English as the language. If the computers that don't work with the DirectRT files you received from Canada are set to some language that is not English, try changing the setting to English and then running the DirectRT file.