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Thread: Questionnaire files won't open in Experiment Editor (case 15865)

  1. #1
    Join Date
    Jun 2013
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    Questionnaire files won't open in Experiment Editor (case 15865)

    Hi,

    I recently installed v2012, and since then I can't open the experiment editor by double-clicking on the questionnaire files. I have tried relinking them with experiment editor program, but I get an error that this is not an editable file type. If I first open experiment editor, and then open the file from there, it works fine.

    Thanks,
    Jennifer
    Last edited by jason_reed; 09-02-2014 at 03:36 PM.

  2. #2
    Join Date
    Feb 2013
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    1,093
    Hi Jennifer!

    Are you experiencing this problem with just the .que files or also with the .exp files?

    Either way, the first thing is to make sure that you are using the latest version of, MediaLab version 2012.4.133. You can check by opening MediaLab and selecting Help>About MediaLab from the menu bar. If you need to install a copy of it, please go to http://empirisoft.com/download_old.aspx.
    Jason Reed
    Empirisoft Software Support Specialist

  3. #3
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    Jun 2013
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    Hi Jason,

    The error only occurs with .que files, not experiment files. I am running the 2012. 4.133 version, and I just reinstalled it to be sure that there was no error with the program itself.

    I'm at a loss...

    Thanks,
    Jennifer

  4. #4
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    Jun 2013
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    12
    Hi Jason,

    This issue has not been resolved yet....

    Thanks,
    Jennifer

  5. #5
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    1,093
    Sorry that I didn't reply sooner. Your last post from September 3 did not register in my system for some reason.


    I talked with a programmer about your problem and we'd like for you to check a setting on your computer for us:


    1) Click on the Start button


    2) Type Regedit into the search box and open the Regedit.exe program; it should have the same green cube icon as any other .exe file MediaLab uses.


    3) Tell us if the contents of these two folders are the same. If they are different, let us know what is different and whether it is in the .que or .exp folder:


    HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\FileExts\.exp\OpenWithProgids


    HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\FileExts\.que\OpenWithProgids


    Jason
    Jason Reed
    Empirisoft Software Support Specialist

  6. #6
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    Jun 2013
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    A-ha!

    Jason, the .que folder is missing this file that is in the .exp folder: MediaLab.Experiment, Type: REG_NONE (zero-length binary value).

    Please let me know how to proceed.

    Thanks,
    Jennifer

  7. #7
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    Feb 2013
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    Jennifer.

    When you are in the folder at HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\FileExts\.que\OpenWithProgids, right click in the larger window to the right, select New>Binary Value, and name it MediaLab.Questionnaire. Close regedit.exe and try double-clicking .que file to see if it opens in the Experiment Editor.

    Jason
    Jason Reed
    Empirisoft Software Support Specialist

  8. #8
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    Jun 2013
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    Hi Jason,

    That didn't solve the problem. I will note, though, that I see another file in the .que/openwithprogids file, which is "SMSdatafile" (also a binary value). Could that be interfering with it in some way?

    Jennifer

  9. #9
    Join Date
    Feb 2013
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    Please contact me at support@empirisoft.com and I will assist in setting up a remote access session to address this problem. Please refer to case 15865 in the email.
    Jason Reed
    Empirisoft Software Support Specialist

  10. #10
    Join Date
    Feb 2013
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    1,093
    Jennifer,

    First try doing a search on your hard drive to see if what programs are using that SMSdatafile. Then, try deleting that SMSdatafile along with any other files that you may have added from the .que folder and see what that does.
    Jason Reed
    Empirisoft Software Support Specialist

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