Questionnaire files won't open in Experiment Editor (case 15865)

[jennifer.beaudry]

Hi Jason,

The error only occurs with .que files, not experiment files. I am running the 2012. 4.133 version, and I just reinstalled it to be sure that there was no error with the program itself.

I'm at a loss...

Thanks,
Jennifer

[jennifer.beaudry]

Hi Jason,

This issue has not been resolved yet....

Thanks,
Jennifer

[jason_reed]

Sorry that I didn't reply sooner. Your last post from September 3 did not register in my system for some reason.


I talked with a programmer about your problem and we'd like for you to check a setting on your computer for us:


1) Click on the Start button


2) Type Regedit into the search box and open the Regedit.exe program; it should have the same green cube icon as any other .exe file MediaLab uses.


3) Tell us if the contents of these two folders are the same. If they are different, let us know what is different and whether it is in the .que or .exp folder:


HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\FileExts\.exp\OpenWithProgids


HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\FileExts\.que\OpenWithProgids


Jason

[jennifer.beaudry]

A-ha!

Jason, the .que folder is missing this file that is in the .exp folder: MediaLab.Experiment, Type: REG_NONE (zero-length binary value).

Please let me know how to proceed.

Thanks,
Jennifer

[jason_reed]

Jennifer.

When you are in the folder at HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\FileExts\.que\OpenWithProgids, right click in the larger window to the right, select New>Binary Value, and name it MediaLab.Questionnaire. Close regedit.exe and try double-clicking .que file to see if it opens in the Experiment Editor.

Jason

[jennifer.beaudry]

Hi Jason,

That didn't solve the problem. I will note, though, that I see another file in the .que/openwithprogids file, which is "SMSdatafile" (also a binary value). Could that be interfering with it in some way?

Jennifer

[jason_reed]

Please contact me at support@empirisoft.com and I will assist in setting up a remote access session to address this problem. Please refer to case 15865 in the email.