Hi Jennifer!

Are you experiencing this problem with just the .que files or also with the .exp files?

Either way, the first thing is to make sure that you are using the latest version of, MediaLab version 2012.4.133. You can check by opening MediaLab and selecting Help>About MediaLab from the menu bar. If you need to install a copy of it, please go to http://empirisoft.com/download_old.aspx.