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Thread: Word Document Item Type Error (case 3791)

  1. #1
    Join Date
    Jun 2008
    Posts
    46

    Word Document Item Type Error (case 3791)

    Hi,

    I have recently starting getting an error when I get to a question that is a word document item type on a new computer I've been using. A dialogue box pops up that says:
    Title: Medialab
    Text: An action cannot be completed because a component (Microsoft Word) is busy. Choose "Switch To" to active the component and correct the problem.
    Options: "Switch To...", "Retry", "Cancel"

    Then, there is a second dialog box:
    Title: Microsoft Word
    Text: This file could not be found. (C:\correct path to my file\...\%1.doc)
    Options: "OK", "Help"

    After choosing switch To and and then ok, the word doc loads correctly in media lab and the questionnaire continues normally, but still this is an inconvenience that I need fixed.
    Word is 2010
    ML is 2012.4.119

    Thanks,

    Jon
    Last edited by jason_reed; 09-15-2014 at 01:05 PM.

  2. #2
    Join Date
    Jan 2013
    Posts
    1

    Same Problem....Clumsy but effective solution

    I have had the same problem. I have found that if you open MS Word and minimize it before opening and running MediaLab, you don't get the error. I am not sure why this works and it probably isn't the most graceful solution, but it does alleviate the error message.

    Cheers
    Don

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