We are having a problem with MediaLab crashing occasionally. It appears to happen when a video is about to load.

According to Windows Event Log:
"The program MediaLab.exe version 2010.3.0.102 stopped interacting with Windows and was closed."

error code: 1002
source: Application Hang
task category: 101
level: Error.

Can anyone help me run down what is causing this? Our surveys are about 2.5 hours long, and when the program crashes an hour in we frequently have to reschedule the entire interview, which is causing issues with our data collection. Let me know if there is any other information I can provide to aid in finding a solution.

Thank you in advance!