Random Shutdowns

[wbshreves]

Hello Support,

We run Media Lab on MediaLab version 2008.1.33 and Direct RT v. 2010.2.103.1115 on our lab computers and, over the semester, have been experiencing random crashes (e.g., in the middle of a session, the screen will turn a white color and the program will not respond) at an extremely high rate (e.g., around 10% of the time for our studies!). As I’m sure you must understand, we’d love to get this issue sorted out now as the semester is coming to a close and the lab is busy.

To get the ball rolling, we attached a representative dxdiag file from one of our lab computers. Other info (may or may not be useful): These computers almost exclusively run these two programs and nothing else, are not connected to the internet, and run about seven hours a day on average.

Are there any known reasons for this problem, or some way we can trouble shoot this issue? We have begun loosing around ten percent of our subjects because of the repeated program crashes.

Thank you for your time,

Wyley Shreves