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Thread: Issues with Precision Keyboard

  1. #1
    Join Date
    Apr 2010
    Posts
    2

    Issues with Precision Keyboard

    Hi There

    I'm having some difficulties using the DirectIN Precision Keyboard with Dell Latitude E6510 laptops (with Windows XP). When I plug in the keyboard, the computers do not recognize the device.

    I should mention that the keyboard is recognized with other desktops and laptops with Windows XP, and the E6510s will recognize other USB devices (dell keyboard, dell mouse).

    Do you have any recommendations for how I should proceed?

    Thank you for your help
    Amanda
    Last edited by jason_reed; 06-07-2017 at 07:46 AM.

  2. #2
    Join Date
    Nov 2005
    Posts
    294
    Hi Amanda,

    Do you recall when the keyboard was purchased? We've released a new firmware about a month ago you might want to try.

    John

  3. #3
    Join Date
    Apr 2010
    Posts
    2
    Hi John

    Thanks for your reply. We purchased the keyboards in January 2011.

    Thanks
    Amanda
    Last edited by awillia; 07-26-2011 at 11:50 AM. Reason: Grammar

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