Well I am in fact very much wrong--my apologies. My support folders also confirm that I downloaded the files (I found the zip and the unzipped contents which I had actually gone through (!) upon receipt). And in looking at them, I do recall, also, not being able to find an easy solution. That's not unusual, but it is unusual to not get back to it and keep working on it. If there is any value in pursing a fix here, please let me know and I'll continue trying to figure out what's going wrong. Otherwise, I'll try to find a fix anyways just in case someone else comes across this thread having the same issue.