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[jarvis24]

What browser it using to open the files? If you try opening the same URL in Internet Explorer, does it work ok? What version of DirectRT are you using?

I'm using firefox, and direct RT version 2006.

If you change you default browser to Internet Explorer (at least temporarily), does that fix it?

I could try to do that, although I'm not sure how to change the default browser.
Thanks!

You can get Internet Explorer to ask you if you set this option under Tools > Internet Options. See attached JPG