Data not being recorded with v2004

[jarvis24]

I would at least try it. We can give you a free code to try for a few weeks if you like--just to at least check it out. But more directly, yes, I do think this would resolve it from your description of the issue.

[sparkle814]

I would at least try it. We can give you a free code to try for a few weeks if you like--just to at least check it out. But more directly, yes, I do think this would resolve it from your description of the issue.

So I was finally able to get a trial license code for v2008 for the computer in question and the same problem is still happening. Any other ideas? Thanks.

[sparkle814]

What can I try next?
Also, the trial license code has run out - do I have to email sales again to re-license the older version or is there a way to revert back to that?
*On edit - I tried deleting the newer version (2008) from the computer, so 2004 is the only version. But when I try to start the software it is still asking me for a license code for v2008.
Thanks