Data not being recorded with v2004

[jarvis24]

Ah. Can you update the machine that has the older (v2004) version of DirectRT to v2008 or v2010 or is there a licensing issue?

[sparkle814]

We are currently only licensed on that computer for v2004, but I'm sure we can upgrade if necessary. Do you think that has something to do with the problem we are experiencing?

[jarvis24]

I would at least try it. We can give you a free code to try for a few weeks if you like--just to at least check it out. But more directly, yes, I do think this would resolve it from your description of the issue.

[sparkle814]

I would at least try it. We can give you a free code to try for a few weeks if you like--just to at least check it out. But more directly, yes, I do think this would resolve it from your description of the issue.

So I was finally able to get a trial license code for v2008 for the computer in question and the same problem is still happening. Any other ideas? Thanks.

[sparkle814]

What can I try next?
Also, the trial license code has run out - do I have to email sales again to re-license the older version or is there a way to revert back to that?
*On edit - I tried deleting the newer version (2008) from the computer, so 2004 is the only version. But when I try to start the software it is still asking me for a license code for v2008.
Thanks