[edited from related support email]
Great news: the v2012 software seems to be working quite smoothly. All of the primary issues we've faced (e.g., DirectRT not recognizing our joysticks, MediaLab not communicating with DirectRT) seem to have been fixed. However, it was only six months ago that we purchased the v2010 software, so, unfortunately, upgrading to v2012 isn't an option for us at this time. Although I understand that upgrading to v2012 seems to offer the quickest fix, we would greatly appreciate any assistance you can offer to help us fix the problems we've been having with the v2010.3 software.
<Note from moderator>
Users who recently purchased 2010 licenses are entitled to upgrade to version 2012 at no charge (as in the case above). If you are wondering if this applies to you, please contact service @ empirisoft.com for details.