joystick not working. (case 11502)

[toddlab]

Hi - we're coming across a similar issues. Recently purchased a set of Logitech Attack3 joysticks to use in our lab. The computer recognizes them and they calibrate fine - but DirectRT does not seem to recognize them. We're running this on Windows 7 using DirectRT 2010.

We've tried everything already mentioned in this thread. Is this simply a known compatibility issue with this specific joystick? Have other users of this joystick reported issues as well? Ideally we'd prefer to not purchase a different joystick if we can resolve the issues with this one.

Any assistance would be greatly appreciated.

[jarvis24]

[edited from related support email]

Great news: the v2012 software seems to be working quite smoothly. All of the primary issues we've faced (e.g., DirectRT not recognizing our joysticks, MediaLab not communicating with DirectRT) seem to have been fixed. However, it was only six months ago that we purchased the v2010 software, so, unfortunately, upgrading to v2012 isn't an option for us at this time. Although I understand that upgrading to v2012 seems to offer the quickest fix, we would greatly appreciate any assistance you can offer to help us fix the problems we've been having with the v2010.3 software.

<Note from moderator>
Users who recently purchased 2010 licenses are entitled to upgrade to version 2012 at no charge (as in the case above). If you are wondering if this applies to you, please contact service @ empirisoft.com for details.

[lillya]

So, is there a way to fix this issue within 2010? I am having the same exact problem with a 568 Combatstick USB joystick. We purchased 2010 a while back, but this is the first time we have ever tried using a joystick. The joystick is definitely being recognized by the computer, but both my input file and the sample input file provided by DirectRT do not respond to any of my joystick moves. I tried both the continuous and the non-continuous version of the joystick input files. Help would be appreciated.

[edited from related support email]


<Note from moderator>
Users who recently purchased 2010 licenses are entitled to upgrade to version 2012 at no charge (as in the case above). If you are wondering if this applies to you, please contact service @ empirisoft.com for details.

[lillya]

So is there a solution in 2010? Or is the only option to purchase 2012? We purchased 2010 a while back and this is the first time we have tried using a joystick. I am having the exact same issue that other people mentioned - my computer is recognizing the joystick, but DirecrRT will not respond to my joystick moves, either with my own input file or the sample file provided. Help would be greatly appreciated.

[edited from related support email]


<Note from moderator>
Users who recently purchased 2010 licenses are entitled to upgrade to version 2012 at no charge (as in the case above). If you are wondering if this applies to you, please contact service @ empirisoft.com for details.