blank screen after a free response trial in directrt

[jarvis24]

Also, if locations all seem reasonable, I would be tempted to try an uninstall/reinstall given the unusual nature of the problem (i.e., transitioning from open ended responses, to ALL input files in general). But again, I'd look at file/folder locations first for anything out of the ordinary.

[wphart]

Thanks for these ideas, but I installed the software personally on the c: drive. I will uninstall/reinstall tonight.

[wphart]

I uninstalled/reinstalled and have the same issue: I can't get any files to run in DirectRT.

I installed the same DirectRt software on another machine running Windows 7, and DirectRt worked great.

I'm convinced something is off with my machine, but I don't know what the problem could be. Any thoughts given your reading of the error log or my dxdiag file? Any help you can provide would be greatly appreciated. Thanks in advance!

[jarvis24]

Take a look at the dxdiag.txt file for the Windows 7 machine on which it's working. Look for a value called "D3D9 Overlay" and see if it's "Supported". I noticed in the dxdiag.txt file you posted, it's not supported. This could possibly be related to the problem as the open ended dialog boxes that pop up are in some sense "overlays". I would also check to make sure you have the correct drivers for your video display.