Incompatible resolution, color depth, color bits, colour buffer, etc. (case 17147)

[sparkle814]

Hi, thanks for your response.
I had emailed sales to see about trying the Vista/ Windows 7 version, and John said the same thing about the virtual PC problem.

He sent me the beta version and said I should select the 2008 version, since we are licensed for 2008 currently. I did that and was able to install it; however, I'm still getting error messages, just different ones this time:

Problem In: DirectX.2
System.Exception: No compatible resolution was found.
at [].[](Int32 A_0, Int32 A_1, Int32 A_2)

and

Problem In: DirectX New2 Sub
System.Exception: Could not verify that the selected resolution is compatible with the hardware.
at [].[](Control& A_0, Int32 A_1, Int32 A_2, [] A_3)

and

An error occurred while trying to load a style's font.
The font: Verdana, was not found or is inaccessible.
Please make sure the following font was not the result of a spelling error, and that it is installed on your system. If the error persists try running the font at different sizes and under a different font family.



Now I had downloaded the most recent version of DirectX, I believe, before installing, but I am going to try again and see what happens.
Also, I did check the fonts on the computer and Verdana is there, so I'm not sure what's happening there.

I will post an update if I make any progress, but I appreciate any insights in the meantime if you have them!

Thanks

[sparkle814]

Update:
I tried to download DirectX again and it said the same or newer version was already installed, so I guess it worked right the first time. I also checked my style file, and Verdana isn't even one of the fonts requested. Also...when I opened my style file in Windows 7, it still seemed to want to go via virual pc because it asked me if I wanted to log out the current user in XP Mode, and then opened the style file...

Do I need to uninstall DirectRT from the virtual PC so it doesn't interfere or something like that?

[jarvis24]

Dear Angie,

I would suggest starting clean here. We have a pretty stable (non-beta)version of DirectRT for Windows 2010 now that does not require any emulation of XP. I would try to do a complete uninstall of v2008 (whether it be the regular 2008 version or the beta version of 2008/2010). And then try doing fresh install of v2010 from the main download webpage located at www.empirisoft.com/download.aspx. We haven't received much in the way of problem reports for the official 2010 release so this may resolve the issue. If not, please let me know--especially if it will not properly run any of the samples that come with it.

-Blair

[sparkle814]

Oh great, thank you for that update.
As we are licensed for 2008, can we run 2010 as is, or will we need to pay an upgrade fee?

[jarvis24]

If you are licensed for 2008 and want to keep it that way, just select the 2008 option when doing the install. If you select 2010 the program will be open to updates and new features as we continue to develop them. But yes, that would be an upgrade if you are currently licensed for 2008. Choosing the 2008 option would be at no charge of course and you could always upgrade later. You could also try the 2010 option as a trial for a few weeks at no charge and see if that resolves the issue (e.g., if the 2008 option does not).

[sparkle814]

Okay, great, thanks for the information!

[sparkle814]

Okay, I downloaded the non-beta version and I am still getting those exact same errors. Ideas on what else to try? Thank you