Random boxes appearing in question items

[hoodkb]

We have tried re-entering the text on the questionnaires. The boxes are still showing up. Attached is the que file from the screen shot I sent you. Thanks

[hoodkb]

Hello again,

I am having another issue with the program. MediaLab is crashing (blank screen) if we run multiple participants without closing the program in between. I am using Windows XP and version 2008 1.33. I have seen threads about Vista and Windows 7 but not much about XP. I have not had this issue in the past, I just installed/downloaded the program last week onto newer computers. Thanks

[jarvis24]

Please try this revised version of your que and see if you have the same issue. With regard to the crash, is it with the same que file?

[hoodkb]

The crash is happening with the same two experiments. If I run multiple people it gives me a blank screen towards the end of the survey and the responses are not recorded. Just tried it with someone else's study and after running it twice on the third time, a box stating that MediaLab was out of memory appeared and the whole program shut down.

Also, I tried running MediaLab with the sample file used in the thread http://www.empirisoft.com/support/showthread.php?t=1013

and it crashed after running the file twice without closing MediaLab in between runs. It crashed (blank screen) on q78 on the second run.

[jarvis24]

I think we may have this memory leak issue resolved in v2010 (just released Jan 28, 2011). It has not been posted on the website yet but you can email sales@emp.. if you would like to try a copy. It should be posted as an official release sometime this week.

See, e.g.,

http://www.empirisoft.com/Support/showthread.php?t=5500
http://www.empirisoft.com/support/sh...ad.php?p=15284

Note that v2010 also addresses a variety of issues associated with video files--including a bug in which backvideos could cause problems on some systems if the item ended before their completion.