Windows 7 + MediaLab v2008.1.33c = freeze?

[jarvis24]

Update: Windows 7 users maybe have better luck with the installation package ml2008.1.33e, see the more recent posts on this thread:

http://www.empirisoft.com/support/sh...ad.php?p=15662

If that doesn't solve any remaining Windows 7 issues you have, v2010 seems to be running well on XP, Vista and Windows 7. Note that XP users are encouraged to use v2010 or the older "non-lettered" ml2008.1.33 installation packages (also discussed in the above link).

[sejohn02]

Hi,

I was reading this thread and we are having a similar problem with the updated version of MediaLab 2008 that we just loaded on 2 dell laptops with Windows 7. We are having problems running the experiment without freezing. If the experiment is shorter, it will go through without crashing. But, if it is a longer questionnaire it will freeze every time towards the end of the experiment on a blue screen and not continue onto the next question. The voice file will play for the question but no words will appear on the screen. The experiment will freeze in different spots depending on how many questions are answered and we will have to use Task Manager to exit.

We have multiple other computers in our lab that are running MediaLab 2008 with Windows XP and they work perfectly every time. We have also loaded this experiment onto 2 laptops that have Windows XP and MediaLab 2008 and it runs without crashing.

1) We made sure media lab is available to all users
2) We uninstalled and reinstalled Media lab
3) We restarted the computer
4) We uninstalled MediaLab and downloaded the updated version MediaLab v2008.133e (compatible with Vista and Windows 7)
5) We ran MediaLab in compatibility mode with Windows XP (service pack 3)

However, none of these things have fixed the problem. Is there anything else we can do? Would switching our operating system to XP fix this problems? Also, our IT service department would like to know if Medialab need folder excluded within McAfee?

Thanks so much,
Sarah

[jarvis24]

This was fixed in the 2010 release. With some changes in the Windows OS, v2008 (and some early releases of v2010) would not be able to get past a certain number of items (e.g., ~150). With the current release of v2010, I don't believe we have seen another instance of this issue occur. I do think you can roll back to XP as a solution for v2008.33 (i.e., as opposed to slicing up your experiment into two chunks).

[jarvis]

UPDATE - APRIL 3, 2013 (see parent case 1159)

If you are seeing a blank screen when you first start ANY MediaLab experiment or questionnaire--including any of the samples--this may be the fix..

We just finished a remote session with a user having this problem using MediaLab v2012 on Windows 7. Turns out the problem was that the Windows Media Player was deactivated in the set of Windows Features. When we turned it back on, all worked great. Here's how you do it:

1. Open Control Panel -> Programs and Features.
2. Click "Turn Windows features on or off" in the left pane.
3. Expand "Media Features", check "Windows Media Player". Click "Yes" to continue, and click OK to quit. Then Restart.
4. Launch Windows Media Player to ensure it's installed and running ok

Or, to try unloading and reloading the Windows Media Player:

1. Open Control Panel -> Programs and Features.
2. Click "Turn Windows features on or off" in the left pane.
3. Expand "Media Features", uncheck "Windows Media Player". Click "Yes" to continue, and click OK to quit. Then Restart.
4. Open "Turn Windows features on or off" again. Turn on the features "Windows Media Player" and "Windows Media Center". Restart.
5. Launch Windows Media Player to insure it's running ok.

[laltmann]

We are just getting our lab computers upgraded to Windows 7.
We are having the identical problems as listed here for MediaLab, but with Direct-RT. About half the time the experiment will run all the way through. Half the time it randomly freezes and requires us to escape the program.
Was there ever a fix for this?
Thanks, Lori in Florida

[jason_reed]

Lori,

Are you able to successfully run any of the input files in the Samples folder on your computer with Windows 7?