Authorization code does not work--and the number changes

[jarvis24]

See also:
http://www.empirisoft.com/Support/showthread.php?p=2794
http://www.empirisoft.com/support/showthread.php?p=2796

[JEC]

Three other tricks:

For Windows XP, 2000, etc:

Click on the DirectRT / MediaLab folder (the entire folder) and instead of read / write, select 'full control'.

Also, if the code still doesn't remain stable after making these changes, delete the file 'license.dll' from the MediaLab / DirectRT folder. Restart the program, then see if the new number generated remains the same.

I have known of one user who found that made a difference.

For Windows Vista and the Beta version of DirectRT:

When logged in as an admin, try deleting the file license2008.dll and then start the program again. The file will be re-generated. See if that gives you a stable code when you open and close the window a few times.


Once the code is stable, we can send you an activation code which works.

[JEC]

One final idea which especially relates to site licenses and IP-based authentication:

On rare occasions, people have experienced a message box displaying

"Automation error ClassFactory cannot supply requesed class"

A solution to this is typing the following from within the windows 'Run' menu:

regsvr32 c:\directrt\license2008ip.dll

[JEC]

One user also reported that re-installing solved the problem when the 'regsvr' command mentioned above didn't work.

[JEC]

Important Note:

Blair's post at the top of this thread refers to changing the read/write permissions of the actual folder that DirectRT / MediaLab live in. This is typically C:\MediaLab or C:\DirectRT for the 2008 versions.

If you just right-click on the MediaLab / DirectRT icon on your desktop, then it will change the permissions only on the shortcut--not on the main folders and so changes won't have the desired impact.

So the important note again here: Be sure to use the file explorer / My Computer shortcut and apply these changes to the program folder.

[Trevor Newell]

[edited from related support email]

It worked! The group 'USERS' did not have write permission regardless of whether the user had admin privileges. I added the write permission and relaunched DirectRT and it gave me the original code. I entered the response code you sent and it worked! Thanks and have a good weekend.