Empirisoft Support

    Welcome to Empirisoft Support
Results 1 to 7 of 7

Thread: Program crashes when running medialab

  1. #1

    Program crashes when running medialab


    When I use medialab to collect questionnaire data, the program crashes from time to time. The screen goes blank and no responding to any command. However, the whole PC works well and the status of medialab in the task manager is "running".

    I am wondering what the cause of the problem is. Thanks!

  2. #2
    Join Date
    Mar 2009
    Hi - First, let's get a few questions covered:

    What version of the software are you running?
    What OS are you running the software on?
    Is the crashing sporadic, or at a specific item within your questionnaire?
    Are you able to run through the MediaLab sample questionnaires without problem?

  3. #3
    I use Medialab 2008v1.20 and my computer is installed with vista system. The crash ocurrs almost at the same question in the questionnaire.

  4. #4
    Join Date
    Sep 2009
    I have the exact same problem. The program crashes on multiple computers at the same spot, but not always. It seems like every other time we run it, medialab crashes at that spot.

  5. #5
    Join Date
    Mar 2009
    Hm. Does your experiment launch any applications such as Powerpoint? What item-type does your experiment typically crash on?

    It's quite peculiar that this bug is occurring.

    Some further troubleshooting steps:
    1. Try running the software as an administrator.
    2. Make sure that you have full permissions to the folder: C:\MediaLab, as well as any locations where data will be saved.
    3. Try and close as many applications as possible before running the software.

    If the above steps don't help at all, there are a few other things we can try.

  6. #6
    Join Date
    Sep 2009
    Thanks Newell. As long as I close Medialab between subjects, it doesn't crash. But, if I do keep it open for the second subject it crashes.

  7. #7
    Join Date
    Mar 2009
    Hm. We've actually heard of that solution working for a few users. Quite peculiar. I apologize for the inconvenience of having to use that method as a work around. It's good to hear you've found some type of work-around to the problem though.

Similar Threads

  1. MediaLab freezes, running on Vista
    By braseg in forum MediaLab Older Versions: Troubleshooting
    Replies: 25
    Last Post: 05-25-2010, 02:48 PM
  2. Difficulties in running Cyberball within MediaLab
    By luxid in forum MediaLab Older Versions: General Questions
    Replies: 1
    Last Post: 06-01-2009, 08:05 AM
  3. Running outside program in MediaLab
    By sjd220 in forum MediaLab Older Versions: How Do I...
    Replies: 11
    Last Post: 02-05-2009, 03:07 PM
  4. MediaLab doesn't return after running DirectRT
    By rabinowitzj in forum MediaLab Older Versions: Troubleshooting
    Replies: 10
    Last Post: 04-23-2008, 03:23 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts