[edited from support email]

We haven't had a Direct RT issue in such a long time, that I guess we needed one! We recently got several new laptops but are running the same version of Direct RT with the very same Direct RT programs, but we are having a problem with the resolution on just some of the programs, not all. When trying to access certain programs, we get this message:

"1280 x 1024 with 16 bit colour is not supported on this system. The most likely cause of this problem is colour depth. If you are requesting 24 or 32 bit colour via "colour txt" in your experiment folder, make sure your graphics card supports this (many support one or the other, but not both)"

Currently, the resolution on the laptop is set to 1024 x 728 pixels and
32-bit. How might we resolve this problem?

Thanks in advance for your time and help!