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Thread: Caps Lock Issue in Laptop (case 28788)

  1. #1
    Join Date
    Oct 2014

    Caps Lock Issue in Laptop (case 28788)

    Hi Medialab

    I have a trouble in using Medialab Version 2012 on laptops (Windows 7). Whenever participants entered "caps lock" during the experiment, they encountered the blank screen especially in the beginning part (Just after entering participant ID# and condition #, the screen doesn't move into the next page). We are using both laptops and desktop and the desktop doesn't seem to have this issue, but it happened only on the laptop. Could you give any tips for solving this troubleshooting?

    If you need further information, please let me know.

    Last edited by jason_reed; 10-17-2017 at 08:36 AM.

  2. #2
    Join Date
    Feb 2013
    Hello Ashley,

    Just so I'm clear about the issue, it sounds like MediaLab moves to a blank screen whenever participants press the CapsLock key. Is that accurate?

    If you could send me a copy of all of the files I would need to run this on my copy of MediaLab, I'd be happy to take a look. Please either upload them here as attachments or send them to support@empirisoft.com and reference case 28788
    Jason Reed
    Empirisoft Software Support Specialist

  3. #3
    Open the on-screen keyboard on your computer and check if the Caps Lock indicator changes when you press the physical Caps Lock key. This can help determine if the issue is with the key itself or a software-related problem.
    Watermelon Game

  4. #4
    I also encounter this problem at the moment, is there any solution for this?

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