Hi Akr,
Currently, DirectRT only supports actual, physical serial ports. Emulated serial ports, such as those provided by USB converter cables, won't work at all.
Note that using a USB-Serial adapter within MediaLab is no problem at all.
I'd recommend buying a serial port card for your computer if possible. This will contain 1-4 hardware serial ports and will work just fine.
Also note that in either program, you need to initialize the port by transmitting at least one character at the beginning of your experiment.
Then, you'll be able to receive without any trouble.
Best,
John