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[I][Edited from a support email:][/I]
Although my computer seems to recognize the button presses (if I press button 2 while in Word, a 2 appears), when I am in Superlab, the program is not recognizing the presses, nor is it giving me RTs. Any advice?
DirectIN button boxes are programmed to output the characters [1 9] as encoded on the keyboard, above the QWERTY row.
Perhaps SuperLab is expecting input which corresponds to the numerical keypad instead?
[B]Follow up:[/B] This was the case, and everything is working properly now.