Error 1721 (case 20355)

Hi,
We've just recently upgraded to DirectRT 2014 in my lab and everything was running smoothly until a day or two ago. Now, whenever the program is opened, we receive an error message (Error 1721 - see attached image) and the program doesn't run correctly.
How can we fix this issue?
Thank you!
[ATTACH=CONFIG]1829[/ATTACH]

Try downloading and reinstalling DirectRT 2014.1.114 from our download page: [url]http://empirisoft.com/Download.aspx?index=4[/url]

Hi Jason,

Thanks for your quick response. I downloaded DirectRT again and selected the "repair" option. But now it seems I need a new license code. How can I obtain that?

Thanks for your help!

Just send the 14-character D-code to [email]service@empirisoft.com[/email] and ask for the license code. Feel free to cc me on that email at [email]support@empirisoft.com[/email].

Great - thank you!