Video is only playing sound not the visual

[I][edited by moderator][/I]

I am having a similar problem as user [URL="http://www.empirisoft.com/Support/member.php?find=lastposter&t=1340"]lelliott10[/URL] [[I]moderator's note[/I]: is this the link? [URL]http://www.empirisoft.com/Support/showthread.php?t=1341[/URL]). My video is 5 minutes long and is at the end of a single questionnaire I tried to put it in both a .wmv and a .avi format but both types only play the sound and have the blue/violet screen with the black bar at the bottom. The files worked fine using medialab 2004 but for some reason it is not working using 2008. I have tried setting different paramaters and this has not helped either. Is there a reason I am not seeing the movie?

Thank You

Are you running this on Windows XP or Vista? Also--check out the workaround post toward the end of this thread:

[URL]http://www.empirisoft.com/support/showthread.php?t=552[/URL]