Video location error (case 11665)

[jason_reed]

What kind of item type are you using to play the video files in your .que file? What is the file type of your video files?

[kitresearcher]

I'm using the Movie type so that the video will start automatically and not give the participants any control over it. I've tried it with .mov files and with .wmv files so far and they both have this same problem. I've also changed the settings to both try it with the files set to open through QuickTime and Windows Media Player which similarly didn't change anything. I can't try the "Use Enhanced Video" option because it's grayed out and un-selectable in the toolbar.

What kind of item type are you using to play the video files in your .que file? What is the file type of your video files?

[kitresearcher]

I was wrong earlier about what programs I've set it to run through. I've tried Windows Media Player and VLC Media Player (these computers don't have Quicktime). The IT guy thinks it's a file-size issue, but I think the problem occurs too randomly for that to be the case.

I'm using the Movie type so that the video will start automatically and not give the participants any control over it. I've tried it with .mov files and with .wmv files so far and they both have this same problem. I've also changed the settings to both try it with the files set to open through Windows Media Player which similarly didn't change anything. I can't try the "Use Enhanced Video" option because it's grayed out and un-selectable in the toolbar.

[jason_reed]

You could try using an instruction item and putting your video file in the BackVideo field to see if that might get it to play normally.

[kitresearcher]

Thanks for the suggestion but we tried that, too, and it has the exact same problem as using the Movie file type.

You could try using an instruction item and putting your video file in the BackVideo field to see if that might get it to play normally.

[jason_reed]

Take a look at the forum thread that ggcanna linked to. I would suggest starting there and trying to install the free codec to see if that might solve the problem.

[kitresearcher]

Hi, I downloaded the codec but the problem remains. The videos randomly appear in the upper-left-hand corner of the screen with a big black box in the center where they should be located. At this point I've now tried both movie files and instruction files with a backvideo, Windows Media Player, VLC player, AND QuickTime.

Take a look at the forum thread that ggcanna linked to. I would suggest starting there and trying to install the free codec to see if that might solve the problem.