Jason -

Thanks for your response. Our individual questionnaires do run to completion; we occasionally have issues when the questionnaires are compiled into a single experiment, which then at times crashes, and no data are saved for the questionnaires that were completed. Should data save after each completed questionnaire run within an experiment, or is MediaLab programmed to save all questionnaire data within an experiment only after the entire experiment completes successfully? And if it's the latter, what is the workaround to save by questionnaire instead of by experiment without having to individually run each questionnaire outside of an experiment file?

Karen

Quote Originally Posted by jason_reed View Post
We're sorry to hear that you have experienced issues involving loss of data during your use of MediaLab. MediaLab does require that any .que files are successfully run to completion to record the responses to items within those .que files. If your current .que files are not currently successfully running to completion, I will be happy to help where I can to get those files working.


Please send me the .que files and other files necessary to run them. You can either upload them here or send them to me directly at support@empirisoft.com (please reference case 27293). Please also tell me what happens on your computer when the .que files don't work (i.e., what happens on the computer screen, which specific item names in the .que file do not work).