Windows 7 + MediaLab v2008.1.33c = freeze?

[kristenlindgren]

Hi Blair,
The samples do not work -- weirdly enough, they worked initially on one machine -- i.e., when we first installed Media Lab. And then they stopped working (i.e., within 20 minutes of installation and trying to test experiments I've used in my old lab). On one of the other machines, the samples didn't work at all. We're not using any video in the experiments.
Thanks for your help.
Best,
Kristn

[elair2007]

Hi Blair,

The sample experiment file crashed after only a few run thrus and we had to use task manager to quit out but did not have to restart windows (we used sample 3 in our test). In regard to your other question about experiment content, we are currently running two different experiments, one has videos and one does not, but both have experienced this crashing problem. The videos have worked well for the most part, since we have toggled the enhanced video setting. We have had one problem with only audio playing and no video, but that was only once and may have been a fluke.

Best,

Elicia

[jarvis24]

Supremely useful to know that the samples are showing the same problem--nice to rule out any experiment specific causes. Thank you both. This clearly seems for what both of you have reported that this is a different issue than the old 150 item limit issue supposedly fixed with the 2008.1.33c release. So..

Elair2007, with regard to moving your licenses to XP machines, that is no problem at all. Just send John an email to service@ and let him know what you need (no cost of course for this). This goes for you too Kristen if that would offer a short term fix for you.

Elair2007 and Kristen, do either of you happen to have a NON-Lenovo machine (other than your MacBook Pro, Kristen) with Windows 7? We can get you license codes if you want to try it out on them. It would be very useful to know that there is some v2008 x Lenovo, 2-way interaction happening here. If that's the case, it would be helpful to see the dxdiag.txt files from one of each of your Lenovo machines that are crashing. Lenovo makes good machines--I'm quite curious and eager to see this resolved for you.

Please let us know if there is ANY thing else we can do to help in the short term such as getting you codes to use on other machines immediately so that you don't get held up in running your subjects.

Blair

[jarvis24]

One other question--Elair, how has your experience been with using the Windows7 compatible version of DirectRT?