Images not displaying (case 15369)

[csperry]

I am unable to get my images to present for some reason. The next line is an example of the code:

2

1

Encoding

Encoding

0

1

1

001a

.3,.3,1

0

001an

.7,.3,0

rt:44

*

I am receiving the following error:

Subject 1, 7/24/2014, 11:18:50 AM, v2012.4.166, Initial Display: 1366x768, 32-bit colour, 60hz or 16.67ms/screen
Subject 1, 7/24/2014, 11:18:51 AM, v2012.4.166, Session Display: 1024x768, 16-bit colour, 60hz or 16.67ms/screen
Elapsed Time: 1313ms, block 2, trial 1, stim 3, Error 53, File not found or incompatible stimulus format (e.g., images must be 8-24bit color .bmp) , on line 330, during CreateSurfaces of Form DDFullScreen
Elapsed Time: 1313ms, block 2, trial 1, stim 3, Error 5, Invalid procedure call or argument--may be a problem loading a stimulus due to its format, on line 590, during CreateSurfaces of Form DDFullScreen
Elapsed Time: 1314ms, block 2, trial 1, stim 3, Error 53, File not found or incompatible stimulus format (e.g., images must be 8-24bit color .bmp) , on line 330, during CreateSurfaces of Form DDFullScreen
Elapsed Time: 1314ms, block 2, trial 1, stim 3, Error 5, Invalid procedure call or argument--may be a problem loading a stimulus due to its format, on line 590, during CreateSurfaces of Form DDFullScreen
Subject 1, 7/24/2014, 11:18:55 AM, Finished. 4 Errors/Warnings.

Though my stimulus appears to conform to the program requirements. I cannot seem to upload it here but here are the properties (which are reflective of all of the images I'm attempting to use):

dimensions: 400x398
Bit Depth: 24
Name: 001a.bmp
Item type: bitmap image
size: 466kb

The computer properties are:

System: Windows 7
Model: Latitude E6540
4gb ram
64bit operating system

Direct RT Version: 2012.4.0.166

I can send samples of the images via email if that would help.
Any help would be great!