MediaLab skipping items (case 13988)

[jill.brown]

Hello!

I was hoping to get some assistance on an issue I've been having with MediaLab 2012 that I can't seem to solve. I have an experiment file that is composed of a series of questionnaires. It is nothing fancy, some likert scales and free response items. The problem is when the program gets to a certain item (#22), it then skips over the next 100 questions. There is no skip logic in that question. Here is what I have tried so far:

1. Recreating the question that was causing problems to see if there was some residual code. This worked until we ran the program for the 5th participant, then the question started skipping again.

2. Retyping the entire questionnaire with no copy-pasting. Did not help.

3. Uninstalling and Reinstalling MediaLab. Worked twice, then started skipping items.

The error does not happen on every computer either, but we have seen it occur on more than one computer. The computers are PCs running Windows 7.

Any ideas you might have would be much appreciated.