Incompatible resolution, color depth, color bits, colour buffer, etc. (case 17147)

[jarvis24]

Dear Angie,

I would suggest starting clean here. We have a pretty stable (non-beta)version of DirectRT for Windows 2010 now that does not require any emulation of XP. I would try to do a complete uninstall of v2008 (whether it be the regular 2008 version or the beta version of 2008/2010). And then try doing fresh install of v2010 from the main download webpage located at www.empirisoft.com/download.aspx. We haven't received much in the way of problem reports for the official 2010 release so this may resolve the issue. If not, please let me know--especially if it will not properly run any of the samples that come with it.

-Blair

[sparkle814]

Oh great, thank you for that update.
As we are licensed for 2008, can we run 2010 as is, or will we need to pay an upgrade fee?

[jarvis24]

If you are licensed for 2008 and want to keep it that way, just select the 2008 option when doing the install. If you select 2010 the program will be open to updates and new features as we continue to develop them. But yes, that would be an upgrade if you are currently licensed for 2008. Choosing the 2008 option would be at no charge of course and you could always upgrade later. You could also try the 2010 option as a trial for a few weeks at no charge and see if that resolves the issue (e.g., if the 2008 option does not).

[sparkle814]

Okay, great, thanks for the information!

[sparkle814]

Okay, I downloaded the non-beta version and I am still getting those exact same errors. Ideas on what else to try? Thank you

[jarvis24]

Can you uninstall the XP Virtual Machine software and then reinstall DirectRT so it's running directly on Windows 7 with no link to XP? The new version, when run on Windows Vista or Windows 7 should be run directly in the native OS. And virtual connection to the hardware could cause errors like these. That's the best I can give you at this point.

[sparkle814]

Hi, thanks for your response. I actually did have it running on Windows 7 - after Trevor said earlier in the thread that the virtual pc wouldn't run it properly, I had uninstalled it from the virtual computer and installed the beta version of DirectRT on the actual computer in Windows 7. That didn't work, so then I tried the official release 2008 version of DirectRT for Windows 7/Vista, and am getting the same problems. That being said, after reading your post, I thought maybe the virtual machine was somehow still interfering with it, so I uninstalled XP Mode and tried running DirectRT again (again, in Windows 7) and still the same. Do you think it would make a difference to try the 2010 version of the 7/Vista compatible software, or no?