Please send me a copy of your computer's dxdiag report. This is straightforward to make. Click on the Start button, type dxidag into the Search box, run the dxdiag.exe application, and save a copy of the dxdiag.txt report to send to me. You can either upload it here or send it to support@empirisoft.com (please reference case 22325)
Hello Jason,
I've attached the dxdiag.txt file. Hopefully this can clarify what's going on.