No joystick responding for online-rating item type on MediaLab (case 22325)

[arikyork]

Try running the MediaLab files while only the joystick and keyboard are plugged in to the computer.

I've tried running the medialab files with only the joystick/keyboard but the online-rating task is still unresponsive to the joystick. I've sent the que file to the support email seeing as how I was unsure of how to post it on here.

[jason_reed]

What happens if you use the Calibrate Joystick program in the Utilities folder in the MediaLab folder? You said in the original post that the joystick was calibrated, but it was not clear if this meant you used the program that came with MediaLab.

[arikyork]

What happens if you use the Calibrate Joystick program in the Utilities folder in the MediaLab folder? You said in the original post that the joystick was calibrated, but it was not clear if this meant you used the program that came with MediaLab.

Sorry about the confusion. I just checked out the MediaLab calibrate program in the utilities folder and I get a popup that it could not detect the joystick. The same message popups in the Direct RT utilities callibrate program despite the joystick working for the two joystick samples that comes with Direct RT ( that is the data shows it is responsive for 244 and 248 movements using the joystick). On top of that, the basic windows' properties/calibration shows that the joystick is working fine.

[arikyork]

I was wondering if there is any update on or resolution for dealing with this joystick issue. Any help would greatly be appreciated as I still would like to use the joystick in MediaLab.

thanks,

Arik.

[jason_reed]

Arik,

Please send me a copy of your computer's dxdiag report. This is straightforward to make. Click on the Start button, type dxidag into the Search box, run the dxdiag.exe application, and save a copy of the dxdiag.txt report to send to me. You can either upload it here or send it to support@empirisoft.com (please reference case 22325)

[arikyork]

Arik,

Please send me a copy of your computer's dxdiag report. This is straightforward to make. Click on the Start button, type dxidag into the Search box, run the dxdiag.exe application, and save a copy of the dxdiag.txt report to send to me. You can either upload it here or send it to support@empirisoft.com (please reference case 22325)

Hello Jason,

I've attached the dxdiag.txt file. Hopefully this can clarify what's going on.

DxDiag.txt

thanks,

Arik.

[jason_reed]

Arik,

Sorry for the delay in responding, but I wanted to see if you were still having problems with using a joystick peripheral with MediaLab.

Have you tried making sure the joystick is plugged in before opening MediaLab to run your files?

Please also tell me the full version number (i.e., 20xx.x.xxx) of your copy of MediaLab. You can find it by opening MediaLab and selecting Help>About MediaLab from the main menu bar.

Finally, please either upload a copy of your MediaLab .que file that uses the joystick here or send it to me at support@empirisoft.com (please reference case 22325)